Terms of Service & SMS Consent

Last updated: April 14, 2026 · Sentinel (Sole Proprietor), Woodinville, WA

Welcome to SENTINEL. By texting our number or using our services, you agree to these terms. If you don't agree, text STOP.

1. SMS Consent & Opt-In

You can opt in by texting START to (833) 983-5481 or any message acknowledging these terms during onboarding. You can opt out at any time by texting STOP. We will send one confirmation message and then never text you again unless you text START to resubscribe.

For questions about our SMS service, text HELP or email craig@sentineliq.net.

2. Service Description

SENTINEL is an AI-powered SMS assistant for Washington state licensed real estate agents. It provides:

• Property data from county assessor records (King, Pierce, Snohomish).
• Market intelligence from Redfin and public data sources.
• Hazard disclosures from WA DNR and FEMA layers.
• Adjusted comparable sales analysis.
• Deterministic math: net sheets, REET, commissions, deadlines.
• Talk tracks, objection coaching, and sphere-of-influence tools.
• Deal tracking and optional proactive alerts.

3. Not a Substitute for Professional Advice

SENTINEL provides research tools and analysis based on public data. SENTINEL is not a licensed broker, appraiser, attorney, CPA, or tax advisor. All property values are estimates from county assessor records, not appraisals. All legal information should be verified with your broker. All tax calculations should be verified with a CPA. Always append "verify with your broker" to any consumer-facing use of SENTINEL output.

4. Data Accuracy

Property and market data come from county assessor records, Redfin, WA DNR, FEMA, and other public sources. While we strive for accuracy, we cannot guarantee completeness or timeliness. Data may be out of date by days or weeks depending on the source. Always verify critical data independently before relying on it for a transaction.

5. Fair Housing Compliance

SENTINEL will never provide information that could facilitate housing discrimination. We do not surface neighborhood demographics, school quality rankings tied to demographics, or any protected-class proxies. Court records are surfaced only per-property (never by ZIP), probate filings are suppressed within a 60-day grief window, and per-property lookups are rate-limited. You agree not to use SENTINEL output to discriminate against protected classes under the federal Fair Housing Act (42 U.S.C. §§ 3601-3619) or Washington fair housing law.

6. TCPA & Outreach Limits

SENTINEL may surface contact information from public records (delinquent tax parcels, court filings). You agree not to use this information to auto-dial, bulk-SMS, or add recipients to dialer systems without their prior express written consent. Per TCPA (47 U.S.C. § 227), unsolicited SMS carries statutory damages of $500-$1,500 per message. You, not SENTINEL, are the responsible party for any outreach you conduct based on SENTINEL data.

7. Pricing & Billing

SENTINEL Base: $25 per month. SENTINEL Pro: $49 per month. Every new account includes a 14-day free trial with full Pro access. Prices subject to change with 30 days' advance notice. Billing via Stripe. Texting UPGRADE, PLAN, or BILLING at any time opens your subscription details.

8. Cancellation & Refunds

Text STOP at any time to unsubscribe from SMS. Text BILLING to cancel your paid subscription through the Stripe customer portal. Subscriptions run through the end of the current billing period after cancellation. No prorated refunds for partial months.

9. Acceptable Use

You agree not to:

• Use SENTINEL for any unlawful purpose.
• Attempt to reverse-engineer, scrape, or bulk-export SENTINEL's responses.
• Use SENTINEL on behalf of an unlicensed party to evade real estate licensing requirements.
• Submit prompts designed to bypass safety or compliance guardrails.
• Use SENTINEL output to facilitate housing discrimination.

10. Limitation of Liability

SENTINEL is provided "as is." We are not liable for indirect, incidental, or consequential damages arising from use of the service. Our maximum aggregate liability is limited to the amounts you have paid us in the prior 12 months. Nothing in these terms limits liability that cannot be limited by law.

11. Governing Law

These terms are governed by the laws of the State of Washington. Any dispute will be resolved in King County, Washington.

12. Changes

We may update these terms. Material changes will be announced via SMS at least 30 days before taking effect. Continued use after changes constitutes acceptance.

13. Contact

Email craig@sentineliq.net or text FEEDBACK to (833) 983-5481.